Existing platform that runs two loyalty programs were facing difficulty in scaling up with the growth of the loyalty propositions. Hence, the primary objective of the customer was to move away from the existing system's nonflexible and poor architecture which was difficult to maintain and could not adapt to accommodate changes in the desired time.
Stories that redefine our partnerships
Case Studies
The customer initiated the process of joining the Star Alliance network some time earlier as part of its long term business strategy. However, the airlines had to put in place a system to meet the demanding Star Alliance requirements.
ANA evaluated several passenger service systems available in the market & found IBS' new generation Passenger Services System, iFly Res, to be compliant functionally and technically to support business operations for the new airline. ANA's previous experience with successful implementation of the IBS cargo system reinforced the selection.
Qantas Freight embarked on an ambitious transformation program in early 2009, aiming to transform its work processes, streamline operations and improve customer service thereby differentiating itself from competition.